All 23 modules
Module 10 / Transactions & access
Citizen Self-Service Portal
Residents view balances, pay bills, manage permits and download receipts in English or Kiswahili.
Features
What it does
- 01Registration with KRA PIN and IPRS identity checks
- 02E-Citizen sign-in
- 03Balances, payment history and upcoming bills in one view
- 04Pay any revenue stream from a single dashboard
- 05Apply for, track and renew permits
- 06Download QR-enabled receipts, permits and certificates
- 07Lodge complaints, objections and appeals with tracking
- 08Full English and Kiswahili toggle
Benefits
Why it matters for the county
Self-service around the clock instead of office visits
Transparent balances build trust and voluntary compliance
Fewer counter queries for county staff
Revenue workflow
Where it fits
- 01
Capture
- 02
Transact
This module
- 03
Enforce
- 04
Account
The resident-facing window onto every module. Requests and payments made here are processed by the same workflows county staff use.